We want you to love your gear as much as we do. So if you don't, you can return it. No questions asked. No limited time frame. No packaging requirements. Everything on us.
If you would like to return an item, send us an email at firstname.lastname@example.org and we'll sort everything out for you.
Refunds (if applicable)
Refunds include full price and sale items. Once we organise your return, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This depends on your bank, but you'll usually see your funds within 1-2 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
You can return or exchange sale items. Send us through an email to firstname.lastname@example.org and we will organise everything for you.
Exchanges (if applicable)
If you need to exchange an item, send us an email at email@example.com so we can make sure we have it in stock. We will also send you details on how to exchange your item.
To return your product, send us an email at firstname.lastname@example.org
Original shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.