FAQ

DO YOU SHIP INTERNATIONALLY?

Yes! We ship worldwide with AusPost/USPS and DHL eCommerce.

We offer standard and express international shipping:

  • Standard shipping: rates calculated at checkout from the shipping carrier based on your location and package weight
  • Standard shipping: FREE when you spend over $220, expect within 3-12 business days

Delivery will take between 1-12 business days, depending where in the world you are.

Some countries have customs and import duty fees. These are set by individual countries and the parcel carrier and are charged to the recipient. Alpha Fortis is not responsible for paying the international customs and import duty fees.

The United States have no additional importation charges.

You can view the regions in our full international Shipping Details. 

WHAT NATIONAL DELIVERY OPTIONS DO YOU OFFER?

We offer standard and express shipping Australia-wide:

  • Standard & Express shipping: rates calculated at checkout from the shipping carrier based on your location and package weight, 1-5 business days
  • Express shipping: FREE when you spend more than $100, expect within 1-3 business days
I HAVEN'T RECEIVED MY ORDER YET

Unfortunately things can go wrong. Please check your tracking number and contact the shipping carrier to lodge a ticket with them - the shipping company may be able to resolve a lost package quickly.

If you are still having issues, please shoot through an email to hey@alphafortis.com.au with your order number and any details and we will see if we can help find your order!

CAN I CHANGE OR CANCEL MY ORDER?

If you need to change or cancel your order, please contact support at hey@alphafortis.com.au. We can only change or cancel orders that haven't been processed yet. If your order has been shipped, you will need to follow the returns process once you receive your order.

You can view our full Returns Policy.

I'VE CHANGED MY MIND, CAN I EXCHANGE MY ITEM?

If you've changed your mind, you can exchange your item. Just send us an email at hey@alphafortis.com.au 

You can view our full Refund & Exchange Policy.

HOW DO I RETURN AN ITEM?

Items that fall under our return terms can be returned. Send an email to hey@alphafortis.com.au to organise a return.

Please include your order number and clear details where appropriate when sending an item.

You can view our full Returns Policy.

I RECEIVED A FAULTY ITEM, WHAT SHOULD I DO?

We offer a full refund or replacement policy. Send through an email to hey@alphafortis.com.au with your order details so we can set things right. 

I WANT TO BE AN AMBASSADOR, HOW DO I JOIN THE TEAM?

We love that you want to be a part of Alpha Fortis! Tell us a bit about yourself here.

HOW CAN I MAKE A GENERAL ENQUIRY?

We'd love to hear from you! Send us your thoughts at hey@alphafortis.com.au

I HAVE A COMPLAINT, WHO DO I CONTACT?

We'd still love to hear from you! Send any complaints to hey@alphafortis.com.au and hopefully we can set things right.