Yes! We ship worldwide with AusPost/USPS and DHL eCommerce.
We offer standard and express international shipping:
- Standard shipping: rates calculated at checkout from the shipping carrier based on your location and package weight
- Standard shipping: FREE when you spend over $220, expect within 3-12 business days
Delivery will take between 1-12 business days, depending where in the world you are.
Some countries have customs and import duty fees. These are set by individual countries and the parcel carrier and are charged to the recipient. Alpha Fortis is not responsible for paying the international customs and import duty fees.
The United States have no additional importation charges.
You can view the regions in our full international Shipping Details.
We offer standard and express shipping Australia-wide:
- Standard & Express shipping: rates calculated at checkout from the shipping carrier based on your location and package weight, 1-5 business days
- Express shipping: FREE when you spend more than $100, expect within 1-3 business days
Unfortunately things can go wrong. Please check your tracking number and contact the shipping carrier to lodge a ticket with them - the shipping company may be able to resolve a lost package quickly.
If you are still having issues, please shoot through an email to firstname.lastname@example.org with your order number and any details and we will see if we can help find your order!
If you need to change or cancel your order, please contact support at email@example.com. We can only change or cancel orders that haven't been processed yet. If your order has been shipped, you will need to follow the returns process once you receive your order.
You can view our full Returns Policy.
If you've changed your mind, you can exchange your item. Just send us an email at firstname.lastname@example.org
You can view our full Refund & Exchange Policy.
We offer a full refund or replacement policy. Send through an email to email@example.com with your order details so we can set things right.
We love that you want to be a part of Alpha Fortis! Tell us a bit about yourself here.
We'd love to hear from you! Send us your thoughts at firstname.lastname@example.org
We'd still love to hear from you! Send any complaints to email@example.com and hopefully we can set things right.